1) Information We Collect
A. Information you provide
- Account information: name, username, email address (if you create an account or contact us).
- Customer support content: information you include when you contact support (such as messages, attachments you choose to share, and troubleshooting details).
- User content (media you choose to provide): video files you select for audio extraction and any optional metadata you include (e.g., file name). By default, media stays on your device unless you choose a feature that requires upload (see "Media Processing" below).
B. Information collected automatically
- Device information: device model, operating system version, language, unique device identifiers (as available), and app version.
- Usage data / analytics: in-app actions, feature usage, performance metrics, and approximate timestamps.
- Crash logs: diagnostic information to help us detect, prevent, and fix issues.
- Location information (only if you allow it): precise or approximate location depending on your device settings and permission choice.
C. Cookies, similar technologies, and web beacons (if applicable)
If the App includes web-based features (such as an in-app browser or web views), we (or our service providers) may use cookies or similar technologies to support login, remember preferences, and measure basic performance. These technologies may include web beacons. You can control cookies through your device or browser settings where available.
D. Photos / face data (no facial recognition)
The App does not perform facial recognition and does not collect biometric identifiers for identification purposes. If you choose to provide photos or other media (for example, as part of support or certain optional features):
- We process them only for the purpose you requested.
- We do not use them for advertising/marketing.
- We do not use them to build biometric profiles.
- If server processing is used, the content is processed one-time and deleted promptly after processing.
2) Media Processing (On-Device and Optional Server Processing)
Meffonix is designed to process your media with your control.
- On-device (default): audio extraction and editing may be performed locally on your device, depending on your device capabilities and the feature you use.
-
Optional server processing (only when you choose to upload): some features may
require uploading a file to Meffonix Team servers to complete processing.
- What we do: transmit securely, process, and return the requested output.
- Deletion: delete uploaded files and temporary data promptly after processing is complete, unless you choose to store them or retention is needed for security, legal, or troubleshooting reasons.
- Sharing: we do not share your uploaded media content with third parties for their own purposes.
- Your control: you choose whether to upload. If you do not upload, server processing does not occur.
3) How We Use Information
We use information for the following purposes:
- Provide and maintain the Services (including audio extraction, saving and organizing outputs).
- Personalize your experience (such as preferences and settings).
- Improve the App (analytics, debugging, performance optimization).
- Security and fraud prevention (protecting users, enforcing terms, detecting abuse).
- Customer support (responding to requests and troubleshooting).
- Legal compliance (meeting applicable laws and responding to lawful requests).
We do not sell your personal information.
5) International Data Transfers
Your information may be transferred to and processed in countries other than your own. Where required, we use appropriate safeguards for cross-border transfers, such as Standard Contractual Clauses (SCCs) or equivalent mechanisms.
6) Security
We use reasonable administrative, technical, and physical safeguards, including:
- Encryption in transit and, where appropriate, at rest
- Access controls and least-privilege practices
- Regular security reviews/audits and monitoring
- Backups and recovery procedures
No system is 100% secure; you use the Services at your own risk.
7) Data Retention
We retain information as follows (unless law requires or permits longer retention):
- Account data: for the duration your account is active.
- After account deletion: delete or anonymize personal data within 30 days, subject to legal, security, or dispute-resolution needs.
- Usage analytics: up to 12 months (aggregated or de-identified where possible).
- Customer support records: up to 6 months after the ticket is closed, unless longer is needed to resolve ongoing issues.
- Uploaded media for server processing: deleted promptly after processing is complete, unless you choose to store it or retention is needed for security/legal reasons.
8) Your Privacy Rights and Choices
Depending on where you live, you may have rights to:
- Access, correct, or delete your personal information
- Restrict or object to certain processing
- Withdraw consent (where processing is based on consent)
- Request a copy of your information (data portability, where applicable)
To exercise your rights, email us at awdrulyi528987@outlook.com. We will respond within 5 business days where feasible and as required by applicable law. We may need to verify your identity before fulfilling your request.
9) Location Controls
If the App requests location, you can grant or deny permission and can change your choice at any time in your device settings. Denying permission may limit features that rely on location.
10) Third-Party Links and Services
The App may interact with third-party services (for example, when you choose to share content externally). We are not responsible for third-party privacy practices. Please review their policies.
11) Changes to This Policy
We may update this Privacy Policy from time to time. We will post the updated version with a new effective date. If changes are material, we will take reasonable steps to notify you as required by law.
12) Contact Us
If you have questions or requests regarding this Privacy Policy, contact:
Meffonix Team
Email: awdrulyi528987@outlook.com